Customer Terms & Conditions

RBE Technologies Limited trading as Tethera Energy

These Terms govern access to and use of the Tethera Energy website, platform, and services. By using the services, the customer agrees to be bound by these Terms. If the customer does not agree, they must not use the services.

1. Definitions

“Business Day” means a day other than a Saturday, Sunday, or public holiday in England. “Customer” / “you” means a business customer using the Services. “LOA” means a Letter of Authority. “Supplier” means a licensed electricity or gas supplier. “Quote” means a non-binding indicative price provided by a Supplier. “Contract” means an energy supply contract entered into between you and a Supplier. “Customer Data” means data you provide or that is collected in connection with the Services. References to legislation include amendments and re-enactments.

2. About Tethera Energy

Tethera Energy is a Third Party Intermediary that facilitates the comparison and procurement of business electricity and gas supply contracts. We are not an energy supplier and are not a party to any Contract. We do not provide legal, regulated financial, or credit advice.

3. Eligibility

The Services are intended for UK business customers, specifically limited companies. By using the Services, you confirm that you are acting for business purposes and that the individual providing instructions has authority to bind the business.

4. Scope

Subject to these Terms, Tethera Energy may: collect business information needed to request Quotes; request and receive Quotes from Suppliers; present Quotes to you; facilitate communication with Suppliers; and submit a Contract to a Supplier with your approval. We do not guarantee that any Quote will be available or that a Supplier will accept a Contract submission.

5. Letter of Authority

We will only act on your behalf where we hold a valid LOA. We will not enter into a binding Contract on your behalf without your explicit written acceptance of the final terms.

6. Quotes and Contract Formation

Quotes are provided by Suppliers. They may be time-limited, subject to credit and meter validation by the Supplier, and may be withdrawn or amended by the Supplier before a Contract is formed. A Contract is formed only when the Supplier accepts your contract submission.

7. Customer Responsibilities

You agree to provide complete, accurate, and current information; to notify us promptly of changes that could affect Quotes or eligibility; to review Quotes and Supplier documentation carefully before accepting; and to comply with Supplier requirements. If information is inaccurate, Quotes may be invalid and you may bear resulting costs.

8. Commission

We may receive commission from Suppliers when a Contract is placed. Unless agreed otherwise in writing, you are not charged a separate Tethera Energy fee. Commission detail is available on request - see the Commission Disclosure Statement.

9. Conflicts of Interest

We do not select Suppliers solely on the basis of commission. Eligibility, your stated preferences, Supplier availability, and pricing determine which Quotes are presented.

10. Data Protection

We process personal data in accordance with the UK GDPR and the Tethera Energy Privacy Policy. We may contact you for service-related communications. Marketing communications follow your stated preferences.

11. Acceptable Use

You must not misuse the Services, attempt unauthorised access, introduce malware, or impair platform availability or security. We may suspend access where misuse is reasonably suspected.

12. Third-Party Services

The Services rely on third-party systems (Supplier systems, hosting, credit screening). We are not liable for third-party outages or for delays caused by Supplier processes.

13. Service Availability

The Services are provided on an “as available” basis. We may modify, suspend, or discontinue parts of the Services to maintain security, comply with law, or improve functionality.

14. Intellectual Property

All intellectual property in the Services, platform, software, and content is owned by or licensed to Tethera Energy. You may use the Services for your internal business purposes only.

15. Records and Electronic Execution

We maintain an audit trail of LOA execution, document acceptance, and platform activity. Electronic records may be used as evidence of authority and acceptance, consistent with the Digital Execution Rider.

16. Complaints

Complaints are handled per the Tethera Energy Complaints Handling Procedure. If unresolved after eight weeks, you may escalate to our ADR scheme provider - currently the Dispute Resolution Ombudsman / Energy Ombudsman.

17. Suspension and Termination

We may suspend or terminate the Services where you breach these Terms, where we reasonably suspect fraud or misuse, where required by law or regulator, or where continued provision exposes Tethera Energy or a Supplier to material risk. You may stop using the Services at any time. Termination does not affect a Contract already in place with a Supplier.

18. Indemnity

You will indemnify Tethera Energy against losses, damages, and reasonable costs arising from your breach of these Terms, misuse of the Services, or the provision of materially inaccurate information, to the extent caused by your acts or omissions.

19. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law. Subject to that, Tethera Energy is not liable for indirect, consequential, or special losses, loss of profits, revenue, goodwill, or business opportunity, or losses arising from Supplier acts/omissions, market price movements, or third-party outages. To the fullest extent permitted by law, our total liability shall not exceed (in aggregate) the fees (if any) paid by you to Tethera Energy for the Services giving rise to the claim, or, where no fees were paid, £1,000.

20. Force Majeure

Neither party is liable for failure or delay in performance caused by events outside reasonable control, including Supplier outages, market disruption, telecommunications failure, or cyber incidents, provided reasonable mitigation steps are taken.

21. General

Assignment: you may not assign without our consent; we may assign as part of a corporate reorganisation or sale. Severability: if any provision is unenforceable, the remainder remains in force. No waiver: failure to enforce a provision is not a waiver. Third-party rights: no third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. Entire agreement: these Terms, together with the LOA, Digital Execution Rider, Commission Disclosure Statement, and Privacy Policy, set out the entire agreement.

22. Governing Law

These Terms and any dispute (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

RBE Technologies Limited (trading as Tethera Energy). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Company number: 16918885.