Terms and Conditions

1. Definitions and Interpretation

In these Terms, the following words have the meanings set out below:

• “Business Day” means a day other than a Saturday, Sunday or public holiday in England.
• “Customer” / “you” means a business customer using the Services.
• “LOA” means a Letter of Authority authorising Tethera Energy to act on your behalf for the purposes set out in the LOA.
• “Supplier” means a licensed electricity or gas supplier.
• “Quote” means a non-binding quotation or indicative price provided by a Supplier.
• “Contract” means the energy supply contract entered into between you and a Supplier.
• “Customer Data” means the data you provide or that is collected in connection with the Services.

References to legislation include amendments and re-enactments. Headings do not affect interpretation.

2. About Tethera Energy and Our Role

Tethera Energy is a Third Party Intermediary (TPI) that facilitates the comparison and procurement of business electricity and gas supply contracts. Tethera Energy does not supply energy and is not a party to any Contract unless expressly stated. Any Contract is between you and the relevant Supplier.

Tethera Energy does not provide legal advice, regulated financial advice, or credit advice. Where we provide information, it is for general assistance and does not constitute advice. You remain responsible for your commercial decisions and for reviewing Supplier terms.

3. Eligibility and Business Use

The Services are intended for business customers only. By using the Services, you confirm that you are acting for business purposes and that the individual providing instructions has authority to bind the business. We may require evidence of authority and may refuse to act where authority cannot be verified.

4. Scope of Services

Subject to these Terms, Tethera Energy may:

• collect and verify business information required to request Quotes;
• request and receive Quotes from Suppliers;
• present available Quotes and relevant contract information;
• facilitate communications with Suppliers;
• support submission of a Contract to a Supplier, subject to your approval.

We do not guarantee that any Quote will be available, that any Supplier will offer a Quote, or that any Supplier will accept a Contract submission.

5. Customer Authority – Letter of Authority (LOA)

We will act on your behalf only where we have appropriate authority, including a valid LOA. Unless your LOA explicitly provides otherwise, Tethera Energy is not authorised to enter into binding Contracts on your behalf without your express confirmation and acceptance of final terms.

You may withdraw an LOA in accordance with the LOA and our Customer Consent & Disclosure Statement. Withdrawal does not affect actions lawfully taken prior to receipt of your notice.

6. Quotes, Pricing and Contract Formation

Quotes are provided by Suppliers and may be time-limited, subject to eligibility checks, credit or risk assessment by the Supplier, market movement, and/or verification of meter and consumption information. Quotes may be withdrawn or amended by the Supplier at any time before a Contract is formed.

A Contract is formed only when the Supplier accepts your Contract (or your acceptance is confirmed under the Supplier's processes). Supplier terms and conditions, including any cooling-off or cancellation terms (where applicable), will govern the Contract.

7. Customer Responsibilities and Accuracy of Information

You agree to:

• provide complete, accurate, and up-to-date information (including meter details, business details, contact details, and consumption information);
• promptly notify us of changes that could affect Quotes or eligibility;
• review Quotes and Supplier documents carefully before accepting;
• comply with Supplier requirements for onboarding and contracting.

If information is inaccurate or incomplete, Quotes may be invalid, Suppliers may reject submissions, and you may be responsible for resulting costs or consequences.

8. Commission, Remuneration and Disclosure

Tethera Energy may receive remuneration (including commission) from Suppliers when a Contract is successfully facilitated. Unless expressly agreed otherwise in writing, you will not be charged a separate fee by Tethera Energy for our standard energy procurement services.

Commission arrangements may vary by Supplier and Contract. We provide transparency through our Commission Disclosure Statement and will provide additional information where required by law or where reasonably requested in connection with a specific Contract.

9. Conflicts of Interest

We maintain controls to identify and manage potential conflicts of interest. We do not select Suppliers solely on the basis of commission. Availability, eligibility, pricing, and customer requirements are considered when presenting Quotes.

10. Data Protection, Privacy and Communications

We process personal data in accordance with applicable data protection laws, our Customer Privacy Notice, and our Record of Processing Activities (ROPA). We share data with Suppliers and service providers only as necessary to provide the Services and for authorised purposes.

We may contact you by email, telephone, SMS, or other channels for service-related communications, including to verify details, confirm authority, provide Quotes, or support contracting. Marketing communications will be sent only in accordance with applicable law and your preferences.

11. Security, Access Controls and Acceptable Use

You must not misuse the Services. You must not attempt to gain unauthorised access, interfere with the platform, introduce malware, or use the Services in a way that could impair availability or security. We may suspend access where we reasonably believe misuse has occurred.

12. Third-Party Services and Supplier Systems

The Services may rely on third-party systems (including Supplier systems, hosting providers, verification services, and data providers). We are not responsible for third-party outages, changes to Supplier systems, or delays caused by Supplier processes. We will use reasonable efforts to mitigate disruption and keep you informed where appropriate.

13. Service Availability and Changes

We aim to provide the Services with reasonable skill and care. However, the Services are provided on an “as available” basis. We may modify, suspend, or discontinue parts of the Services to maintain security, comply with legal requirements, or improve functionality.

14. Intellectual Property

All intellectual property rights in the Services, platform, software, designs, and content are owned by or licensed to Tethera Energy. You may use the Services for your internal business purposes only. You must not copy, reverse engineer, or create derivative works except where permitted by law.

15. Records, Audit Trail and Electronic Execution

We maintain an audit trail of key actions (which may include LOA execution records, timestamps, and platform activity logs) to support security, compliance, and dispute resolution. Where you execute documents electronically, you agree that electronic records may be used as evidence of authority and acceptance, consistent with our Digital Execution Rider.

16. Complaints and Dispute Resolution

If you have a complaint about Tethera Energy, you may raise it in accordance with our Complaints Handling Procedure. We encourage early notification so we can investigate promptly and seek resolution. Complaints about a Supplier or a Contract should be raised directly with the Supplier.

17. Suspension and Termination

We may suspend or terminate the provision of Services (in whole or in part) where:

• you breach these Terms or misuse the Services;
• we reasonably suspect fraud, unlawful activity, or security risk;
• required to comply with law, regulator guidance, or Supplier requirements;
• continued provision may expose Tethera Energy or Suppliers to material risk.

You may stop using the Services at any time. Termination does not affect any Contract already entered into with a Supplier.

18. Indemnity

You agree to indemnify Tethera Energy against losses, damages, and reasonable costs arising from your breach of these Terms, misuse of the Services, or provision of materially inaccurate information, to the extent such losses were caused by your actions or omissions.

19. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

Subject to the foregoing, Tethera Energy will not be liable for:

• indirect, consequential, or special losses;
• loss of profits, revenue, goodwill, or business opportunity;
• losses arising from Supplier actions/omissions, market price movements, or third-party outages.

To the fullest extent permitted by law, our total liability to you arising out of or in connection with the Services shall not exceed (in aggregate) the fees (if any) paid by you to Tethera Energy for the Services giving rise to the claim, or, where no fees were paid, £1,000 (to be determined).

20. Force Majeure

Neither party will be liable for failure or delay in performing obligations where caused by events outside reasonable control, including Supplier system outages, utility market disruption, telecommunications failures, or cyber incidents, provided reasonable steps are taken to mitigate.

21. General

Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms as part of a corporate reorganisation or sale.

Severability: If any provision is unlawful or unenforceable, the remainder remains in force.

No waiver: Failure to enforce a provision is not a waiver.

Third party rights: No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Entire agreement: These Terms, together with the LOA, Digital Execution Rider, Customer Consent & Disclosure Statement, Commission Disclosure Statement, and Customer Privacy Notice, set out the entire agreement between you and Tethera Energy relating to the Services.

22. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.