Customer Privacy Notice

1. Who We Are

RBE Technologies Ltd is the data controller responsible for personal data processed in connection with Tethera Energy services. Tethera Energy acts as a Third Party Intermediary facilitating business energy supply contracts.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact details (name, email address, telephone number)
• Business details (company name, address, registration number)
• Authority and role information
• Energy usage and meter data
• Digital identifiers (IP address, device information)
• Communications and correspondence

3. How We Use Personal Data

Personal data is processed for the following purposes:

• To obtain and compare energy quotations
• To liaise with energy suppliers
• To facilitate contract submission
• To meet legal and regulatory obligations
• To improve services and systems
• To prevent fraud and misuse

4. Legal Bases for Processing

We process personal data on one or more of the following legal bases:

• Consent
• Performance of a contract or steps taken at the customer's request
• Compliance with legal obligations
• Legitimate interests, balanced against individual rights

5. Data Sharing

Personal data may be shared with licensed energy suppliers, technology providers, and professional advisers where necessary for the purposes described in this notice. Data is not sold or shared for unrelated purposes without consent.

6. International Transfers

Where personal data is transferred outside the UK or EEA, appropriate safeguards are implemented to ensure an adequate level of protection.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and audit requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

9. Individual Rights

Individuals have rights under data protection law, including the right to access, rectify, erase, restrict processing, object to processing, and data portability, subject to legal limitations.

10. Complaints

Individuals may raise concerns regarding data processing with Tethera Energy or lodge a complaint with the Information Commissioner's Office (ICO).

11. Changes to This Notice

This notice is reviewed periodically and updated where necessary.

12. Contact Details

For questions regarding this notice or personal data, please contact Tethera Energy using the details provided on our website.